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CS24011001 - Customer Service Officer - Call Center (Japanese Speaking)

  • Embrace a foreign culture and enjoy work-life balance (Google vibe)

  • Join an MNC with a people-oriented and innovative environment

  • Competitive salary package up to HK$25,000 per month with bonus

Hong Kong



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Are you a dedicated and customer-oriented professional with fluency in Japanese? If so, we have an excited opportunity for you! 

Our Client, a leading MNC in the loyalty program industry known for its energetic and fun office enviroment is currently seeking like-minded talents to join their family as Customer Service Officer. 

Job Description

As a Customer Service Officer, you will : 

  • Be the primary point of contact for members, providing exceptional assistance and personalized solutions via phone, email, and chat. 

  • Build strong relationships with members by understanding their needs and addressing concerns in a timely and professional manner.

  • Assist with membership registration, renewal, and account management processes and offer guidance on product features, benefits, and promotions. 

  • Collaborate with cross-functional teams is essential to ensure prompt resolution of member inquiries and escalations. 

  • Maintain accurate member records and documentation is also a key responsibility.


  • Fluency in Japanese at the N1 level is a must.

  • Excellent written and verbal communication skills in both Japanese and English.

  • Previous experience in customer service or a related role is preferred.

  • Strong interpersonal skills with the ability to build rapport with customers.

  • Exceptional problem-solving and decision-making abilities.

  • Detail-oriented with excellent organizational and time management skills.

  • Flexibility to work a 5-day workweek, including weekends and public holidays as required.

This is your chance to join a foreign culture and work-life balance company while becoming a valued member of our Client's customer service team! So what are you waiting for? Apply today! Please note that only shortlisted candidates will be notified.

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